Deposit, Cancellation, and Refund Policy
Availability/booking dates are not secured until a deposit is received. A 50% deposit is required to proceed with booking and securing a date. Deposits are non-refundable once paid.
While no money will be refunded for change of mind or event changes, a credit for another date will be offered if the change occurs prior to seven (7) days of the original event date. It is recommended that the balance is paid only once details are finalized. Balances are due one week (7 days) before delivery/pick-up after which no money will be refunded or credited if the order is cancelled.
Each order is handmade to order in small batches using quality ingredients. We provide a unique service that allows you to customize your order and ensure freshness and quality. Pricing is based on the time dedicated to communication regarding the creation and finalization of your order, as well as the cost of production.
Transportation and Storage
Products are best transported on a flat surface in a cool, air-conditioned car. Care advice will be given on collection. All care will be taken, but we are not liable for damage caused by uncontrollable weather conditions.
All orders need to be stored in the refrigerator and brought back to room temperature before consuming.
Accidents and Emergencies
In the extremely unlikely event that an accident occurs, we will do everything within our power and time-frame to rectify the situation. If the damage is our fault, you will be refunded proportionally, but we are not liable for any additional compensation.
Once the order has been delivered or picked up, we are not liable for any damage. We will, however, do anything we can within reason and timeframe to fix the situation for you.
We resume the right to use any photo that we have taken of our creation.
Cake pedestals are available for a $20 rental fee. All rentals require a deposit. The amount is based on the value of the item being rented. This security deposit will be held in trust and returned when the rental is returned to LenJo Bakes the following day (unless alternative arrangements have been made in writing). Missing parts or damage will result in surrendering the security deposit.
Delivery and set-up
Delivery and set-up anywhere in the Kitchener-Waterloo region will incur a charge of $50 (unless quoted otherwise in writing). Delivery charges outside of the region will be assessed based on distance. Deliveries must be booked by the final payment. It may not always be possible to honour late requests.
By making payment, it will be determined that the terms are understood and accepted as applying to your order.